Thank you for shopping with Wei+Yez! We strive to provide you with high-quality pearl jewelry, and your satisfaction is our top priority. Please take a moment to review our Return and Exchange policy to ensure a smooth and enjoyable shopping experience.

We have a 14-day return policy. This means you have 14 calendar days from the date you receive your item to request a return. We recommend that you inspect the item immediately upon receipt to check for quality issues or shipping errors. This ensures a smooth return process if needed.

Eligibility

Custom or sale items are not eligible for return unless they have serious quality issues or if we shipped the wrong item. Please note that each baroque pearl is unique, and variations such as rings, pits, or bumps on the surface do not constitute quality issues.

Return Conditions

The item must be returned unworn, undamaged, with tags, and in the original packaging. Please include proof of purchase, such as an e-receipt or order confirmation email, as a printout in the return package.

Shipping Charges 

The original shipping charges are not refundable. Please note that as our studio is located in China, returned items will be shipped back to China. You are responsible for any shipping and customs clearance fees.

Initiating a Return

To initiate a return, please contact our customer service at customerservice@weiyez.com, providing reasons for the return and attaching an image of the item with quality issues. Once the return request is accepted, we will provide instructions within 5 business days on how to return the item. We will also provide an address to where you can ship the item back.

Refund Processing

Your refund will be processed after we have received the returned item. You will be refunded via your original payment method within 5 business days. Please note that it can take additional time for PayPal or your bank to process and post the refund.