Every piece from Wei+Yez is handmade with love by our dedicated production team: Xiaoxue, Siyuan, Kunkun, and sometimes Yez at our studio in Zhuhai, China. For our standard, non-custom items, please allow 2-5 business days for us to craft and process your order. Shipping time will depend on the destination country, varying from 5 to 12 business days. Custom items may take longer, as they are made-to-order. Please anticipate an additional 1-2 weeks for delivery of custom items.

Orders placed on non-business days will be processed the following business day. During national holidays, there may be slight delays of up to a day or two. Please note that we are unable to ship to PO boxes, APO, FPO, or DPO addresses. We apologize for any inconvenience.

We currently offer delivery to the following countries:

• US
• UK
• Germany
• France
• Italy
• Spain
• The Netherlands
• Austria
• Poland
• Canada

While we take care to hand packages over to our shipping partners securely, delivery circumstances may occasionally be beyond our control. Please review the shipping tracking information you will receive via email for the most accurate delivery dates. Claims for lost packages should be filed within 30 days of the order being shipped. If tracking indicates delivery but you haven't received your package, please contact us, and we'll initiate an insurance claim on your behalf. To ensure smooth delivery, please double-check that your address and contact information is accurate.